We're happy to provide refunds under certain conditions; namely:

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• The piece has been damaged in transit, and the customer sends us images of this damage that clearly show us that it was of a type likely caused in transit.

• The piece proves to have been created with a fault, and thus was not fit for the purpose to which it was sold.

• The piece that was ordered online has already sold in person by the time you ordered it. Naturally, you're not going to pay for a product we can't supply you, and we'll be only too happy to return your payment.

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If seeking a refund on sent goods, we'll need you to send back the piece to be refunded as soon as possible, and we'll refund you once the piece arrives back with us. This refund will only be for the price of the item and its initial delivery charge to you; the cost of the return will be yours. We accept refunds of sent goods only on the basis of fault or damage during delivery; we require that you contact us about returning the product and getting a refund within 7 days of its arrival so that we can be sure this damage is a delivery or product fault issue.